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1
|
- G. Zilioli
- European Commission, DG INFSO B 3
|
|
2
|
- Building services around citizens’ choice
- Making government and his services more accessible
- Social inclusion
- Better use of information
|
|
3
|
- Government
- (National, Regional, Local)
- Business Citizen
|
|
4
|
|
|
5
|
- paradigm shift
- structural changes
- manage coexistence of private values and public service concept
- change concept of work
|
|
6
|
- New organizational structure
- New IT philosophy
- Management of technology
- Capture of staff experience
|
|
7
|
|
|
8
|
- Master well the philosophy and the tools of the Internet (client
oriented e-portals)
- Still a lot of work to do on the more complex services (what happens in
the back-offices of the administration?)
- If the back-office is well prepared bringing services online can be done
quickly
|
|
9
|
- Security/Privacy
- Trans national data transfer
- New concept of service delivery
- Big brother concept
|
|
10
|
|
Notes
